Why choose Heffron for your Technical Support?
Practical solutions
Our priority is practical, real-life solutions. We’ve been in your shoes and, more than likely, have faced your question before from our own experiences with clients.
Complex and uncommon scenarios
Technical Help Desk gives you a time and cost-effective way to solve complex client scenarios. We can highlight the issues, opportunities, risks and alternatives, and flag anything you may need to look out for.
Sounding board for risk
Before you go back to the client with guidance, you can work with us to sense-check your strategies and explore any potential alternatives.
Subscribe to one of our memberships to access your Help Desk package
We have a flyer outlining the inclusions and pricing on offer for each package.
Super Essentials
membership
$528 (incl GST)
1 hour technical support per annum
Super Connect
membership
$2112 (incl GST)
4 hours technical support per annum
On Demand
'as you need it'
$605 (incl GST)
per hour technical support
As a registered tax agent, Heffron has a range of responsibilities and obligations under the Tax Practitioners Board’s (TPB) Code of Professional Conduct and also under taxation law. To assist in understanding your obligations as a taxpayer as well as Heffron’s obligations as a registered tax agent, the TPB has prepared an Information for Client Factsheet. The factsheet includes details of how you can search the TPB’s register of tax agents and, where relevant, how you can make a complaint to the TPB about a tax agent service we have provided.
“I can’t speak highly enough of the service that Heffron provides. We have worked with them since their formative years, and they continually provide the answers we need. They are reliable, efficient, and helpful with their technical support and expert knowledge.”
Damian Grech
LH Super
“AAA+++ I had a very tricky question from a new client and it really felt like Annie went above and beyond to ensure that I was looked after and that the question was answered. Thank you!”
Kim Seymour
Aimsafe Accounting
“I had a recent phone call with Sean from Technical Support Department and he has been amazing with the advice he provided. He has amazing amount of knowledge and experience that he is currently helping us through with the audit queries we are currently facing and how it could be rectified.”
Niyatee Parikh
MGI South Qld Pty Ltd
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