Heffron has recently implemented recipient authentication as an extra layer of security when accessing your documents via DocuSign. Upon receiving your DocuSign email, you will be asked to provide a valid access code to continue to view the documents. When the email is created, Heffron sets the access code and includes in the email a hint as to what your access code is.
If the access code is incorrectly entered three times, for security purposes, access to your documents will be locked. You will then be required to contact Heffron’s Client Relations Team to retrieve a new link for your documents and your correct access code.