Heffron | Australia's leading independently owned SMSF administrator

Technical Support


Technical Support

Have technical questions about superannuation? Looking for a second opinion or sounding board?

Our expert superannuation and SMSF technicians provide technical support to members via phone, with most queries answered the same day or, in many instances, immediately.  A valuable and practical solution, improving efficiency and minimising risk for anyone working with SMSFs or superannuation.

Members receive priority access to our Technical Services Team via a dedicated toll free number or email address.

Members also receive our Super Insights newsletter (a minimum of 10 editions per year) to help them keep up to date.  Our newsletter details the latest changes in superannuation legislation, commonly asked questions and answers, and other SMSF related news.

Membership Options

Our Super Essentials package includes: 

  • Super Insights newsletter
  • Up to 3 calls to our Technical Services Team*

Normal price: $330 (incl GST)**

CLICK HERE TO VIEW THE SPECIAL OFFER FOR SUPER ESSENTIALS AVAILABLE NOW

For those needing more technical support, our Super Connect package includes: 

  • Super Insights newsletter
  • Four hours of telephone technical support per annum*

Price: $1,760 (incl GST) per annum, billed quarterly

To sign up, please complete this form and return to technical@heffron.com.au or call our team on 1300 172 247

* Additional calls are charged by time taken at a rate of $484 (incl GST) per hour, invoiced monthly.

** Membership renews on 1 July each year.  No pro rata sign up fee for part year membership.


SUPER ESSENTIALS SPECIAL OFFER - $462 (incl GST)

For a limited time, we are offering membership to our Super Essentials package for the remainder of the 2018/19 financial year plus the 2019/20 financial year for a reduced fee.

Inclusions:
• Super Insights Newsletter
• Up to 3 calls to the Heffron technical team from now until 30 June 2019*
• Up to 3 calls to the Heffron technical team from 1 July 2019 to 30 June 2020*

To sign up, please complete this form and return to technical@heffron.com.au or call our team on 1300 172 247

Terms 
All memberships are payable in advance and renewed each 1 July. The minimum term of this agreement is twelve months from the date of commencement. After that time, this agreement may be terminated by either party by giving one month’s notice in writing.
On termination of this agreement, all relevant files and records will remain the property of Heffron, in accordance with Heffron’s professional indemnity insurance requirements.